JustAnswer for Employees

Benefits Need To Change

June 2020 Study

Address employee stress and well-being head-on.

Many employers have stepped up promotion of their mental health benefits. Addressing holistic well-being is not only good for employees, it’s also good for employers. MetLife finds that just a one-point increase in an employee’s holistic well-being translates into a 12% increase in engagement and a 9% increase in productivity. Looking at holistic well-being with a physical, mental and financial lens can help employers fine-tune their benefits offerings to best support employees current and emerging needs.

Research Shows Today's Employee Benefit Needs Have Changed

MetLife

A holistic model of well-being, and a mix of programs and benefits to support it, can help employees and employers navigate the stresses of the pandemic and manage successfully through to recovery.

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logo-ohs

The concept of work-life balance became obsolete for the millions of American workers who shifted to the “home office” last spring. Initially, desks were cobbled together at card tables..

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harvard-business-review-logo-768x333

In mid-February 2020, I became the CEO of Care.com. I expected a lot would change, but I didn’t expect — nor could I have predicted — that everything would. A global pandemic completely upended the way we work…

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forbes

What’s the next revolution in work? Sensitivity. From the robotic and autonomous sensors that are changing heavy industry to the predictive fine-tuning of inventories to AI-based customer engagements.

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ebn

HR departments across industries have worked hard in the past year to keep businesses moving, to connect remote workforces and to bolster productivity. Through it all 

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Web Search

v.

JustAnswer

Short product description

Search any topic, user selects answer

Ask question, expert answer via personal engagement

Timing to get answer

All results in < 1 second

Immediate engagement, expert result in < 4 minutes

Relevancy of answers

Generally very relevant for most searches based on keyword match

For 700+ categories, expert/user qualifying dialogue yields highly relevant results with professional assurance

Time to select best result

Can be seconds to minutes or longer

After qualifying discussion, the expert invests the time to provide the answer, usually in minutes.

Value of result

It is up to the user to determine this

Very high given live engagement with user to
define and refine the question/problem.

Provide peace of mind?

Yes, if result is clear and actionable. No, if user does not find what they want or able to take action they were hoping to

Yes, in 98% of cases, user is comforted with receiving an expert answer to their exact question or problem and what to do next

Is expert advice important?

Not for everything, it depends on the search

For legal, financial, medical, pet, job, highly technical, family, personal, advice, etc it is important and calming to be able to access direct expert advice not typically affordable

Satisfaction level

Great for pure search.

User's achieve both search result and advice. In many cases (medical, pet, legal, financial, etc), the value can be priceless

Cost

Free aside from user time to interpret and decide on results

Inexpensive, yet a fraction of what a "typical" expert would cost

We asked HR Directors what they thought about JustAnswer for Employees and here's what they said...

HR Survey*

Much More More Same Not Much
1. How much has employee focus and/or productivity been affected by the current environment?
11.1%
55.6%
22.2%
11.1%
Yes
Maybe
No
2. Are you looking for new ways to increase the safety, well being and/ or productivity of your team members?
50.0%
27.8%
22.2%
~ 78% maybe or yes 
3. Do you think giving employees and their families access to live doctors, lawyers, vets, mechanics, tutors, etc. would be of value to them?
77.8%
11.1%
11.1%

~ 89% maybe or yes 

4. Do you think giving employees access to live doctors, lawyers, vets, mechanics, tutors, etc. would be of value to your employer?
55.6%
33.3%
11.1%
~ 89% maybe or yes 
5. Do you think JustAnswer could also help to partially reduce insurance premiums (or increases) if some health issues could be solved virtually (JustAnswer as a first line of defense)? 
38.9%
50.0%
11.1%
~ 89% maybe or yes
6. If the cost for an employer to provide JustAnswer to employees is as low or lower than the least expensive benefits (i.e, standard life insurance or long-term disability benefits on a per employee, per month basis, would your employer see the value in funding this?
27.8%
50.0%
22.2%
~ 78% maybe or yes

7. If your employee benefit broker came to you with this benefit, as an HR professional,
would it be worth looking at?

83.3%
0.0%
16.7%

8. If your employee benefit broker came to your company with this benefit, do you think they would consider it?

83.3%
0.0%
16.7%

*16% of attendees from HRE sponsored webinar, HR Directors, week of 8/10/20