Jeff Chen joined JustAnswer in 2020 as the Vice President Marketplace & Expert Operations. Chen brings over 16 years of experience growing two of the world’s largest online marketplaces. Most recently, he was VP of Trust & Safety at Upwork, the world’s largest professional online marketplace for work, where he improved job outcomes and the quality of freelancers, which established the foundation for Upwork’s growth, differentiation, and, ultimately, IPO in 2018. Prior to that, he spent 9 years at eBay, most recently as Director, Global Managed Marketplaces Trust, where he innovated and managed marketplace dynamics programs that ensured a trusted, safe, and sustainable marketplace. Before eBay, he was Director of Credit Risk Management at Providian Financial (now JP Morgan Chase). Chen received a B.A. degree in Statistics from UC Berkeley.